Support

Email support@get-uplink.app and a human will get back to you. Common questions first:

I'm not getting notifications

Check these in order:

• Permission — Settings (in UPLINK) should show "Notifications enabled." If denied, the button there jumps to iOS Settings.
• Your window — pings only arrive on the weekdays and between the hours you set. The dashboard shows when the next transmission is expected.
• Paused — the Paused switch in Settings stops everything without losing your configuration.
• Cards due — if nothing is due, there is nothing to ask. New cards are due immediately.
• Focus modes — a Focus (Driving, Sleep, Work) can silence UPLINK. Allow UPLINK in the Focus settings, and make sure UPLINK isn't in a Scheduled Summary (iOS Settings → Notifications).

How does the timing work?

Inside your window, each push lands a random gap after the last one — somewhere between your minimum and maximum gap settings. The longer the silence, the more questions arrive at once (roughly one per "minutes per question"), capped per push and per day. It is deliberately unpredictable; that's the product.

What does the app badge count?

Only cards that have been asked — pushed in a notification — and not yet answered. Due cards that haven't been pushed yet don't badge you. Unanswered pushes merge into one bank; answering brings the badge down card by card.

What's the CSV format?

Download the sample CSV — open it in any spreadsheet app, replace the example cards with your own, and import. It shows everything the format can do, including answers with commas and multi-line answers.

Columns: category, deck, front, back, notes, suspended — only deck, front, and back are required. Re-importing matches rows on (category, deck, front) and can update the backs and notes of existing cards, so you can bulk-edit in a spreadsheet and import again. Export from Import / Export in the app; the file shares anywhere iOS can send a file.

How do I back up my cards?

Your data is included in your normal iPhone backups automatically. For an extra copy you control, export a CSV now and then — it contains every card (scheduling state stays on the device).

Can I force cards to keep coming back?

Yes — that's Guaranteed review. Normally a card you keep getting right comes back less and less often, eventually months apart. Guaranteed review puts a floor under that: every card is still asked at least once every so-many days, no matter how many times you've answered it correctly. Turn it on app-wide in Settings, and any deck can override it in its deck settings — its own number of days, or off for that deck. Use it for anything you can't afford to get rusty on.

Is UPLINK a subscription?

No. The app is free to download with a 7-day full trial — everything works, nothing held back. After that, a single one-time purchase unlocks it forever, including all future updates. If the trial ends before you decide, your cards are never locked: browsing, editing, and CSV export keep working; only the notifications and review pause until you unlock. Already purchased on another device? Settings → Restore Purchases.

I graded a card wrong

Use the back button (top right) during review. The card's scheduling is restored and your corrected grade applied as if the mistake never happened.